Refund Policy

Last updated 2026

Template content — to be finalized by legal counsel before launch.

ERPPrep offers a money-back guarantee for eligible candidates, alongside standard refund handling.

Money-back guarantee

Eligible candidates who meet the published practice and performance requirements, attempt their official SAP exam within the eligible period, do not pass, and submit a request with supporting documentation within the required timeframe may qualify for a refund.

Because eligibility requirements may change over time, always review the complete current policy before submitting a request.

How to request

Contact support with your account email and the relevant details. Refunds, where granted, are issued through the original payment method via our merchant-of-record provider.